Maintenance and repairs.
All year round.
Report faults by phone or email, 24 hours a day, 365 days a year. Our helpdesk and out-of-hours call centre arrange support for your premises.
Report a fault.
We’ll take it from there.
Call or email our helpdesk to report an electrical, mechanical, HVAC or building fault. Our out-of-hours call centre keeps the service available through evenings, weekends and bank holidays.
- Report the issue and its effect on your site
- Discuss access, permits and operational requirements
- Coordinate investigation and remedial work
- Identify follow-on work where required
Arrange your
planned maintenance.
We arrange scheduled servicing and inspections for your building and its equipment. We agree the scope and visit programme with you, then report any repairs or further work needed.
- Review systems and maintenance requirements
- Plan servicing around your operations
- Coordinate inspections, access and specialist support
- Discuss remedial work and future maintenance
Your visit.
Every step accounted for.
We use BigChange for live ETA updates, digital job cards and reports, keeping our office and engineers connected throughout the visit.
Know when to expect us.
Our team uses BigChange to coordinate attendance and keep you informed with live ETA updates. The office and engineer work from the same job information, so changes can be communicated as the day develops.
Illustrative demonstration using fictional details, not a live feed or a screenshot of BigChange. ETA updates and reporting arrangements depend on the service agreed for your premises.
Keep the checks
in the plan.
Include electrical testing, gas servicing, HVAC checks and fire-door work in your maintenance programme. We can also arrange the repairs identified during inspections.
How to arrange
an attendance.
Talk to us
Call 01924 872222 or email helpdesk@e2mltd.co.uk. Include the site address, fault details, contact name and any access restrictions. Our helpdesk and out-of-hours call centre operate 24/7, all year round.
Coordinate the work
We review the fault, confirm the service arrangements and arrange the appropriate engineer or trade. ETA updates are available through BigChange.
Look ahead
After the visit, the job card records the work carried out and any further action. We can then discuss repairs, quotations or planned maintenance.
A few practical
answers.
How do I report a fault or request an attendance?
Call 01924 872222 or email helpdesk@e2mltd.co.uk. Our helpdesk and out-of-hours call centre operate 24 hours a day, 365 days a year, including weekends and bank holidays. Give the site address, fault details, a site contact and any access restrictions. For an urgent fault, calling helps us discuss the situation straight away. If there is an immediate threat to life, contact the emergency services first.
Which trades can E2M support?
Our services span electrical, mechanical, HVAC, joinery and building works, with specialist contractors coordinated where required.
Can maintenance be arranged around a working site?
Contact us to discuss your operating hours, access restrictions and permit arrangements so these can be considered in the maintenance plan.
Do you offer a guaranteed attendance time?
Response and attendance arrangements depend on the site, issue and agreed contract. Contact the helpdesk to confirm the arrangements for your premises.
Can you help with compliance as well as maintenance?
Yes. We can discuss inspection, testing, certification and remedial work across the relevant trades, with scope and reporting agreed for your premises. Explore our compliance services or contact the team.
How do you keep us updated on a job?
We use BigChange for live ETA updates, digital job cards and job card reports. Speak to our helpdesk about the updates and reporting available for your service.
Can we discuss ongoing planned maintenance?
Yes. Tell us about your sites and systems, and our team can discuss a planned preventative maintenance approach.
Need work
at your premises?
Tell us what you need, where the site is
and when the work is required.